Privacy Policy

About cookies

 

When you enter this site your computer will automatically be issued with a cookie. Cookies  are a small, simple text file which sit on your computer. They in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

 

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please do note that if you do this you may not be able to use the full functionality of this website. You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that you.

There are two types of cookies:

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
 

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

Cookie Name

Life Span

Purpose

svSession

hs

XSRF-TOKEN

smSession

TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters

Persistent

Session

Persistent

Persistent (Two weeks)

Persistent

Persistent

Identifies unique visitors and tracks a visitor's sessions on a site

Security

Security

Identifies logged in site members

Security

Security

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications).

How do we collect such personal information?

 

When you conduct a transaction on our website eg when you send us a message through our contact form, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

How we communicate with our site visitors?

 

We may contact you to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone and postal mail.

Google Analytics

We don't currently use Google Analytics, but should we do so, this is a service which transmits website traffic data to Google servers in the United States.  Google Analytics does not identify individual users or associate your IP address with any of there data held by Google.  We would use reports provided by Google Analytics to help us understand website traffic and webpage usage.

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Unsubscribing

 

If you have received an e-mail or other contact from us and you would like to ensure that you do not receive any further communications, please contact us with your name and the email address we have on file for you and we will remove you from our mailing lists.  If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.

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25 Abberbury Road, Oxford, OX4 4ET

+44 (0) 1865 777919

 

© 2018 Figure Ground Consulting.